Thank you for visiting Flow Wall. We respect your right to privacy and will protect it when you visit our website.
There are two types of information we at Flow Wall collect. This includes personally identifiable information and website usage information.
Website usage information is unidentified information that cannot be used in any form to identify you. This information is used to track how customers navigate through our websites, the pages they visit, and how often they visit those pages. We use this information to track navigation through the Sites, which pages are viewed most often, what other websites are visited, and similar data.
Personal identifiable information may include your name, e-mail address, mailing address, and telephone number. Some of the features on the site such as placing an order may require that you provide us information about yourself. This includes financial information needed to process payments such as your payment card number, expiration date, and card verification number. You can review and update any personally information you have voluntarily provided us prior to submitting the information.
Use of Website Usage Data
For website usage data we utilize Google Analytics for aggregated, anonymous website traffic data. In order to track your session usage, Google drops a cookie with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address.
We use GA to track aggregated website behavior. This includes Browser type, operating system type, location, referral sources, time on site, site pages browsed, bounce rate, and average session Duration. This information is important to us for improving the user experience and determining site effectiveness for marketing purposes. If you would like to access what browsing information we have - or ask us to delete any GA data - please delete your cookies, reach out to us using the below contact information, and/ install the Google Analytics Opt-Out Browser Add-On.
If you ask us a question or request service through this site, we collect your contact information so we can respond to you. We do not keep this information after we answer, unless you specifically give us permission to do so. Such information is not used for any other purpose.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide when registering a product only to complete that product registration. We do not share this information with outside parties. You may choose to receive catalogs and or updates about our other products and services. Information that you submit will not be used for this purpose unless you specifically give us permission to do so.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Use of Personally Identifiable Information
If you do provide us with personal information, we will use that information in the following ways
- Utilize your email address for newsletter or order information
- Registration as customer
- Notify you of promotions through RST Brands via email or mail
- Process orders effectively and correctly
- Answer your questions or address any customer service-related inquiries
We do not permit anyone who tells us they are under the age of 18 to register or open an account. We also do not collect information from anyone that tells us they are under the age of 18.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
You have the right to request that we disclose to you what information we collect, use, disclose, and sell. You also have the right to request that we delete any personal information about you which we collected about you. To submit either of the above requests, send an email to email@example.com call (801) 924-2090. We reserve the right to deny your request if we cannot verify your identity.
You have the right to direct us to not sell your information. Just click our Do Not Sell My Personal Information request and fill out the online form, send an email to firstname.lastname@example.org call (801) 924-2090.
We will not discriminate against you for exercising any of these data rights.
You may designate an authorized agent to make a request to exercise your rights on your behalf. Your authorized agent must be able to provide to us all of the information that we would otherwise require to verify your identity. For your protection, we reserve the right to deny any request from an agent who does not submit proof that they have been authorized to act on your behalf.
Should you have other questions or concerns about these privacy policies please call us at (801) 924-2090, or send us an email at email@example.com.